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    Delivery

    We aim to deliver all of our web orders placed before 2pm Mon-Fri on a next working day basis, however if the daily volume is high we can only guarantee those placed selecting the Next Day delivery charge (again, before 2pm).  You will receive a tracking number on the day the order is due to leave, and this will become active once the courier has logged the package at the depot. 

    Returns

    We are sure you will love your purchase from Rupert and Buckley, however in the event that you wish to return for refund or exchange then please do so within 28 days of receiving.

    Please ensure the item(s) are returned to us within the original packaging, and retain all tags and labels.  PLEASE DO NOT WASH ANY GARMENTS BEFORE RETURNING.  In any instance other than a size mis-fit, garments should not have been worn before returning.  Garments should be checked carefully before wearing to ensure there are no defects.  The address for returns is:

    Rupert and Buckley Ltd
    Unit 15 Brannam Business Park
    Roundswell
    Barnstaple
    Devon
    EX31 3NJ
    It is highly recommended that items are returned using a signed for/tracked service as we cannot accept responsibility for goods lost in transit in this instance.
    An email sent to contact@rupertandbuckley.com prior to returning items would be appreciated, stating the reason for return (e.g refund/exchange), and/or a cover note with the goods themselves.  If we have your email address on file we will notify you upon receipt of the goods that the refund/exchange will follow very shortly.
    Please be aware that we can only accept returns purchased via our website or one of our registered shops; goods purchased through a franchised store or other online seller (e.g Amazon or Ebay) must utilise that seller's returns policy.